1. Orders Shipped to EU Countries

Orders are shipped directly from Japan and may be subject to customs duties, VAT or other charges imposed by the destination country. The obligation to pay such charges lies with the Customer. Payment may be collected by the local postal operator, customs office or delivery carrier.

VAT for orders up to 150 EUR

This means that the additional fee may depend on the customs classification of the products in the parcel, not simply on the number of items ordered. Several pieces of the same product may generally count as one customs tariff category, while different types of products may be counted separately.

For example, several pieces of the same cream may result in an additional fee of around 3 EUR, while cream and gummies in one parcel may result in an additional fee of around 6 EUR.

Ordering several pieces of the same product, also known as bulk buying, may generally be more predictable from a customs point of view. This means buying multiple pieces of the same item or similar items in one order.

Customers can also use online HS code search tools, such as tariffnumber.com, to check the possible customs classification of products. Please note that this is for general reference only, and the final customs classification is always decided by customs authorities and/or the delivery carrier.

VAT refund if VAT is charged again upon delivery

Due to occasional errors by postal operators or customs authorities, VAT may be charged again upon delivery. In such cases, please do not worry.

• The Customer should pay the charge.
• The Customer should keep the proof of payment.
• Based on the provided proof of payment, the Store will refund only the VAT amount paid again.
• The refund does not include postal, handling, administrative, customs or other import-related fees.

Orders above 150 EUR

The additional 3 EUR fee for parcels below 150 EUR does not apply to orders valued at 150 EUR or more.

The final customs classification and any additional charges are decided by customs authorities and/or the delivery carrier. The Store cannot guarantee the final amount in advance.

This information applies to European Union countries, including Northern Ireland and Monaco.

2. Temporary Suspension of Selected Box Products for EU Customers

Due to the upcoming customs changes, we will temporarily suspend sales of the following box products to customers in the European Union from 11 June 2026:

• Peko Peko Box
• Snack Box
• Kawaii Box

The suspension is temporary. We would like to first observe how the new rules will actually function in practice after they come into effect, so that we do not expose our EU customers to unexpectedly high or difficult-to-predict customs charges.

The timing for resuming sales of these box products to the European Union is currently undecided. We will monitor the situation and inform customers about any updates.

Regarding skincare sets, we are planning to offer several different product combinations that may be more suitable under the new customs rules.

3. Shipping Companies

Orders may be shipped with one of the following carriers:

• Japan Post

The shipping method is selected by the Store depending on the destination, parcel type, shipping restrictions and available logistics options.

4. Returns, Withdrawal Rights and Refunds

In accordance with Directive 2011/83/EU on consumer rights, Consumers have the right to withdraw from a distance contract within 14 days without giving any reason.

The withdrawal period expires 14 days after the day on which the Consumer receives the goods.

How to exercise the right of withdrawal

To exercise the right of withdrawal, the Consumer must inform the Seller of their decision by means of a clear statement, for example by email.

Condition of returned goods

The Consumer may handle the goods only to the extent necessary to establish their nature, characteristics and functioning.

The Consumer is liable for any diminished value of the goods resulting from handling beyond what is necessary.

Exclusions from the right of withdrawal

• Goods that deteriorate quickly or have a short shelf life, such as food products.
• Sealed goods which are not suitable for return for health protection or hygiene reasons, such as cosmetics, if unsealed after delivery.
• Goods made according to the Consumer’s specifications or clearly personalized.

Return costs

If the Consumer exercises the right of withdrawal, the Consumer bears the direct cost of returning the goods to the Seller.

Returns must be shipped back to Japan. Due to the international nature of the sale, return costs may be significant and depend on the postal operator chosen by the Consumer.

Refund

In the event of withdrawal, the Seller will refund all payments received from the Consumer, including the cost of the product and the cost of the cheapest standard delivery method offered by the Store.

• The refund will be made within 14 days from receiving the withdrawal statement.
• The Seller may withhold the refund until the goods are received back or until the Consumer provides proof of return shipment, whichever occurs first.
• If the Consumer chose a delivery method other than the cheapest standard delivery offered by the Store, the Seller is not obliged to refund the additional costs.
• The refund will be made using the same payment method used for the original transaction.

5. Important Notice for Norway and Sweden

Products containing alcohol

If an order contains a product that cannot be shipped to Norway or Sweden, the Store may contact the Customer to arrange a replacement, remove the item from the order, or cancel and refund the affected product.

6. France: Import Fees Notice

For shipments to France, please note that starting from March 1, 2026, orders valued under €150 may be subject to an additional €2 fee per declared customs article or tariff item under French import regulations.

For orders under €150, VAT may be collected at checkout. However, additional fees such as administrative charges, handling fees or local import-related costs may still be charged by the postal operator or customs authorities at the time of delivery.

These charges are determined by French customs authorities and the delivery carrier and remain the responsibility of the Customer.

We sincerely apologize for any inconvenience this may cause and appreciate your understanding.

7. VAT Rates in Europe (as of January 2026)

Below is an overview of standard Value-Added Tax (VAT) rates across major European countries. Please note that actual VAT applied to your order depends on local regulations and product type.

VAT rates may change and can vary depending on product category and local regulations.